DineDesk AI Receptionist is an automated voice agent that answers every call, books reservations, and handles customer communication for restaurants around the clock. Built on n8n and a natural voice platform (Vapi), it eliminates the number one problem restaurants face — missed calls during busy hours. This system replaces the need for a staff member to constantly pick up the phone. It speaks naturally, understands requests, checks availability, books tables, sends SMS and email confirmations, and updates your reservation calendar — all without any human involvement. Restaurants using systems like this recover hundreds of missed bookings monthly, increasing revenue and improving customer satisfaction instantly.
What It DoesAnswers all incoming calls automatically
Provides basic information (menu, hours, location)
Handles reservation requests
Collects customer details (name, party size, date, time)
Books the table in real time
Sends confirmation via SMS and email
Adds the reservation to the restaurant’s calendar
Logs all details into Google Sheets or a database
Works 24/7 without breaks, delays, or missed calls
No receptionist needed — the AI handles everything.
Why Restaurants Love ItEliminates lost customers from missed calls
Works during peak hours when staff are too busy
Reduces stress for the team
Ensures every reservation is confirmed
Operates all night, weekends, and holidays
Saves thousands of dollars in potential lost bookings
A single missed reservation can cost a restaurant $50–$200. This system prevents hundreds of those losses.
How It Works (Simple Explanation) 1. Customer Calls the RestaurantA voice AI (via Vapi) picks up instantly and greets the caller. 2. AI Handles the ConversationIt can:
Answer common questions
Check table availability
Walk the customer through booking
3. n8n Manages the Entire ProcessAfter collecting details, n8n:
Confirms the reservation
Sends a text message confirmation
Sends an email confirmation
Adds the reservation to the restaurant’s calendar
Logs all information to Google Sheets or a database
4. Restaurant Team Is Not Involved Everything runs automatically — staff only see a new booking appear in their calendar.
Tech Stack Vapi / ElevenLabs / Similar — voice AI to answer calls
n8n — workflow automation
Google Calendar — reservations
Twilio / SMS API — confirmation text
Email API (SendGrid / Gmail) — email confirmations
Google Sheets / Airtable / DB — data logging
Webhook & API integrations — communication
Data Handling & PrivacyAll calls are processed securely