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Airbnb Co-pilot

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Airbnb Co-Pilot captures messages, understands what guests need, routes the conversation to the right specialist agent, checks live availability, builds custom booking quotes, provides travel information, shares weather and surf forecasts, and escalates to a human only when necessary.
All in real time.
In any language.
Across all channels.

🔧 What Airbnb Co-Pilot Does 1. Works Across All Guest Channels
  • Instagram DMs
  • Facebook Messenger
  • Direct website chat (n8n chat interface)
All messages enter one central processing system.

2. Understands Every Guest MessageThe system classifies each message into real categories:
  • Booking & Rates
  • Transportation & Rentals
  • Weather & Surf Conditions
  • General Property Info
  • Influencer Requests
  • Partnership Inquiries
  • Mixed / Other
Each category triggers a different autonomous agent.

3. Real-Time Booking Agent
  • Connects to Hospitable API
  • Checks live availability
  • Builds dynamic booking quotes
  • Generates personalized booking links
  • Tracks booking context across multiple messages
  • Flags requests that require a human
  • Handles multi-language conversations
Your Co-Pilot can manage an entire booking flow from first message to confirmed payment.

4. Digital Concierge for All Other QuestionsSpecialized AI agents handle:
  • Transportation options (using vector DB RAG)
  • Weather and surf forecasts (live APIs)
  • Local recommendations
  • Property rules and FAQs
  • Influencer collaborations
  • Business partnerships
Everything is instant, accurate, and personalized.

5. Memory & Session Intelligence
  • Airbnb Co-Pilot maintains deep context using:
  • PostgreSQL chat history (your custom system)
  • Session state tracking
  • Supabase vector database for property information
  • Mem0 / MCP tool for long-term guest memory
It remembers:
  • Previous questions
  • Booking progress
  • Returning guests
  • Topic switches
  • Conversation flows
It never sends duplicate answers or gets confused by rapid messages.

6. Safety & Escalation System
  • Before any reply is sent, the system checks for:
  • Guest complaints
  • Broken items
  • Security or access concerns
  • High-risk questions
  • Thank-you loops
  • When a human should take over
Every message is formatted correctly for Instagram/Messenger rules.

7. Multi-Language SupportWhatever language the guest uses, the system:
  • Detects it
  • Responds in the same language
  • Maintains tone consistency

⚙️ Tech Stack Automation Platform
  • n8n (multiple interconnected workflows)
  • DatabasesPostgreSQL (custom message queue + session state + chat history)
  • Supabase Vector Store (RAG for property knowledge)
  • Mem0 Tool via MCP Node (long-term memory)
  • AI ModelsGPT-4.1 (complex intent classification)
  • GPT-4o (specialized agents and responses)
  • GPT-4o Mini (lightweight tasks and routing)
  • APIs & IntegrationsHospitable API (real-time availability + booking quotes)
  • Weather APIs (surf conditions + forecasts)
  • Instagram Graph API
  • Facebook Messenger API
  • n8n Chat Interface
  • Retry, error handling, fallback logic

Architecture
  • Message Receiver workflow
  • Message Processor workflow
  • Router workflow
  • Booking Agent workflow
  • Safety Checker workflow
  • Response Delivery workflow
All built with production safeguards, retries, and multi-message protection to prevent duplicates.